Upgrading Windows Media Player may solve the problem. All Windows upgrades are free from Microsoft. Upgrade your Windows Media Player to the latest version that exists for your version of Windows. For Windows XP, 2003, and Vista, Windows Media Player 11: https://www.microsoft.com/downloads/details.aspx?FamilyID=1d224714-e238-4e45-8668-5166114010ca&displaylang=en For older versions of Windows, Windows Media Player 9: https://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx