When I use the "Check for product update" option from the "Help" drop-down menu a dialog box opens with the following message.

"Digital Media Converter 2.79 is available for download. You are currently using version 2.78. Do you want to download & install the new version now?"

However, when I click on the "Yes" button to download/install the new version, a message box appears on my screen saying:

"Digital Media Converter has encountered a problem and needs to close. We are sorry for the inconvenience."

The message box fails to provide any information as to what the problem is & upon closing the message box, absolutely nothing happens. The new update simply fails to download/install.

I have tried downloading/installing the new update several times & I still receive the same message every time with the same result - nothing happens!

Any assistance you could give to solve this problem would be appreciated.

Regards.

David.

I have an MPEG file of 604MB in size (Video 1). When I reduce the file size by converting it to an AVI file the new file size is 375MB. Everything OK so far.
However, I also have a similar MPEG file of 568MB in size (Video 2). But, when I reduce the file size of this one by converting it to an AVI file, using exactly the same conversion settings as I used for Video 1, the new file size is 489MB.

This doesn't make any sense at all!! Logic dictates that the converted file size of Video 2 should be smaller, NOT larger, than the converted file size of Video 1 because the original file size of Video 2 is smaller than the original file size of Video 1.

Is there a fault with Media Converter, or is there some logical reason for this peculiar anomaly?