Please download the latest version of WebCam Monitor (version 3.45) from:
https://www.deskshare.com/wcm.aspx

We have fixed e-mail related problems in the new version.

By default, My Screen Recorder captures audio from the microphone. To capture audio from another application, please do the following:

1. In My Screen Recorder, on the Tool bar point on Settings and select Audio.
2. Click on the Configure button.
3. If you want to narrate with the recording, select Record from Microphone.
4. To record the application's audio, select Record from Speakers.
5. Click on Auto Select to let My Screen Recorder choose the best line for you. While using
   the Auto-Select option, it is recommended that you disconnect the microphone.
6. To choose manually, select the Let me select the line option.

With Digital Media Converter "Compatibility" feature available from version 2.35 and higher, you can disable one or more MPEG 2 decoders. To view a list of filters (including MPEG 2 decoders) installed on your computer, on the File menu, click Settings and click the Compatibility tab. Uncheck all MPEG 2 decoders but one and see if you are getting a better video playback.

You can download a free MPEG 2 decoder from the following link:
https://www.deskshare.com/download/mpeg2decoder.exe

Note: The compatibility feature disables a filter only in Digital Media Converter. It does not affect any other program in any way.

To learn more about using the Compatibility feature in Digital Media Converter, you may find our article on Trouble Shooting Compatibility Problems useful at the following link:
https://www.deskshare.com/Resources/articles/dmc_troubleshooting_compatibility.aspx

Thank you for using My Screen Recorder Pro.

Your valuable suggestions have been incorporated in version 2.11 of My Screen Recorder Pro.

To learn more about My Screen Recorder Pro, you may want to visit the following page:
https://www.deskshare.com/msrpro.aspx

This problem has been fixed in the latest version of Digital Media Converter. You can now specify the Display Aspect Ratio of MPEG 2 (DVD) videos from Tools ] Settings. The following three options are available:

1. 4:3 - For Normal TV
2. 16:9 - For HDTV
3. 2.21:1 - For Cinemascope Movie

To download the latest version, visit:
https://www.deskshare.com/download_details.aspx?ID=18

To take snap shots every 30 to 60 seconds:

1. Under Automatically Alert Me, select the "Periodically after every" option.
2. Specify the period in Hours, Minutes and Seconds.
3. Make sure that the Take Snap alert is selected from under Which Alerts do you want to run?
4. Click Configure to change the settings of the Take Snap alert.
5. Change the desired settings and click OK.
6. Click the "Start Monitoring with Alerts" button to let WebCam Monitor take snaps periodically.

The Digital Media Converter by DeskShare can be used to convert DVR-MS files.

You can also organize and batch convert all your DVR-MS files to any of the following formats: VCD, DVD, AVI (DivX, MS MPEG4, uncompressed, etc), MPEG-1, MPEG-2 (PAL, NTSC), and WMV formats.

To download the latest version of the Digital Media Converter, visit the following page:
https://www.deskshare.com/download_details.aspx?ID=18

To convert a DVR-MS file to other formats supported by Digital Media Converter you require:

1. A Windows XP PC ( SP 2 )

2. DirectX 9C which is available free from Microsoft
   Download Link:
   https://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&DisplayLang=en.

3. An MPEG 2 Decoder which will allow you to play and work with DVR-MS files. You can download a free MPEG 2 decoder from the following link:

https://www.deskshare.com/download/mpeg2decoder.exe

4. Windows Media Player 9 or higher

If you are using DCCHECK (decoder diagnostic utility) then make sure that you have set GPL as the preferred decoder.

With My Screen Recorder, you can create screen recordings in AVI only. The default compressor, "Microsoft Video 1", produces good quality screen recordings with reasonable file size.
If you want to change the Video compressor:
1.On the Tools menu, click Settings.
2.Click on the Video tab and then select the Compressor you want

You can also select an audio compressor like "MPEG Layer-3" to compress audio. This should reduce the file size. Even though a different compressor may result in reduced file size, it is not small enough for e-mailing or posting it on your website. If you intend to use My Screen Recorder for this purpose, we recommend you to use My Screen Recorder Pro instead.

My Screen Recorder Pro also gives you the ability to convert your AVI files to very small WMV files. With WMV, all Windows users can view your screen recordings. WMV is also ideally suited for e-mailing and posting on websites.

To download the trial version, visit the URL:

https://www.deskshare.com/msrpro.aspx

The noise occurs when you place the microphone next to the speakers. This is usually the case with a laptop. You can try muting the audio from Volume control. You will still be able to record audio from the microphone.

We recommend the following settings:

1. Use Video/Audio Recording and Take Snap Alerts.
2. Configure upload so that WebCam Monitor can automatically upload files generated by alerts to an FTP folder.

You can log into your FTP account and view the uploaded files when required.

If the possibility of detecting motion or noise is low, you can configure WebCam Monitor to run alerts periodically.

If the volume of files you are expecting to receive is low, you can also use the E-mail Notification Alert to e-mail you a snap.

First, check if you are able to send e-mails without configuring the SMTP server.

If you still receive this error then check if WebCam Monitor has picked up the correct DNS settings. To view the DNS settings, on the Tools menu, click Options and select the DNS tab.

Make sure that the Primary DNS displayed by WebCam Monitor is the same as the one displayed in "Preferred DNS server" in Internet Protocol Properties.

To view the Preferred DNS server entry:
4. Open "Network and Dial-up Connections" from the control panel.
5. Right click on the active connection and click Properties.
6. Select Internet Protocol (TCP/IP) and click Properties.

If you have multiple DNS server entries then you can try making them the Primary DNS in sequence within WebCam Monitor until you are able to send e-mails.

Try using Digital Media Converter's repair utility. This will repair any anomalies present in your file.
To repair your file:

1. On the Tools menu, click Attempt to Repair File...
2. Click Browse to specify the file you want to repair. If a file is selected in the conversion list then that file, by default, is specified as the source file.
3. Click Browse to specify the Destination File where the repaired file would be saved.
4. Click Next to repair the file.
5. To add the repaired file to the conversion list make sure that the Add repaired file to the conversion list option is checked.

You can now try converting the repaired file to MPEG/DVD format.

When you convert the file to DVD format, make sure that you burn the file to a DVD. This will allow you to play the Video with your DVD player. Similarly, if you want to burn a file on to your CD then convert it to VCD format before burning.

The trial version is a fully functional version and only limited by the tag it adds to the converted videos.

You may find our article on understanding file sizes for VCD/SVCD and DVD useful:

https://www.deskshare.com/Resources/articles/dmc_VcdQuality.aspx

When a profile specifies a range like 28.8 to 100Kbps then WebCam Monitor produces a MBR (Mutually Exclusive by Bit Rate) video. These videos are better suited for fluctuating internet connection speeds. Unfortunately, these videos may fail in certain scenarios. Try selecting a profile that specifies a single bit rate like "Video for Web servers (28.8 Kbps)".

You may also face this problem when the internet connection between the two computers is not stable.

We noticed that you are referring to the URL reported by WebCam Monitor as > https://80.168.225.1:0 In Tools >> Options >> Remote Monitoring >> Streaming, when you specify 0 as the port number (default) then WebCam Monitor should automatically select a non-zero port number for you.

When you start live streaming, WebCam Monitor reports a URL in the log to which you must connect using either Internet Explorer or Windows Media Player. You can also click Start, click Run, specify the reported URL and click OK.

If WebCam Monitor is actually reporting 0 as the port number then on the Tools menu, click Options. Click the Remote Monitoring tab and then click the Configure button under Streaming. Specify the port number and click OK. Try connected to the reported URL now.

Windows Media Formats (WMV and WMA) is the best format for posting on web sites. Digital Media Converter supports profile based conversions to WMV or WMA. The best practice here is to create individual videos at different bit rates to cater to a range of internet viewers.

You will find our article about streaming video formats useful. To read, visit:
https://www.deskshare.com/resources/articles/vc_StreamingMediaFormats.aspx

To convert a DVR-MS file to other formats supported by Digital Media Converter you require:

1. A Windows XP PC ( SP 2 )

2. DirectX 9C
   Download Link:
   https://www.microsoft.com/downloads/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3&DisplayLang=en.

3. MPEG 2 Decoder
   You can download a free MPEG 2 decoder from the following link:
   https://www.deskshare.com/download/mpeg2decoder.exe

4. Windows Media Player 9 or higher

If you are using DCCHECK (decoder diagnostic utility) then make sure that you have set Elecard as the preferred decoder.

For more details on Converting DVR-MS files, you may find our article useful:

https://www.deskshare.com/Resources/articles/dmc_DVRMS.aspx

If you are able to see the preview with WinTV card then you can use it for monitoring. The default settings of the Video/Audio Recording alert are set to Windows Media Video. This is ideal to record large amounts of video in a small space.

For versions higher than 3.15, simply uninstall Auto FTP Manager and then re-install the new version to the same location. Your current profiles are automatically integrated into the newer version. If you are moving to a new PC, you must backup the profiles before uninstalling Auto FTP Manager. To backup the profiles, save the folder named "Data" and a file named "backupinfo.bkf". After re-installing, copy the data to the folder where you just installed Auto FTP Manager on your new PC.

You might be facing this problem because the streamed video has higher bit-rate as compared to the internet speed available to you.

If you are monitoring a live stream over the internet from your remote computer then select a profile with bit-rate lower than the internet connection speed available to either of the two computers.

To select a different profile:

1. On the Tools menu, click on Options.
2. Click on the Remote Monitoring tab.
3. Click Configure under Streaming and select the Profile from the drop down list provided.

DVR-MS files take time to convert to any Video format. This is normal because DVR-MS formats have very high resolution and are highly compressed. To help with this issue, we have provided an optional setting that allows you to turn off your computer after the conversion is complete.